Terms of service

Welcome to ilop.com

 

The Company

Eyeoo S.r.l.
via De’ Musei 4
40124 Bologna (BO) - Italy
VAT and Tax Code IT03799111202
REA: BO - 547198
Share Capital € 50,000 fully paid-in

manages on behalf of Ottica Ilop the online store "ilop.com," accessible at https://www.ilop.com. By visiting our site ilop.com (hereinafter also simply "the site") or placing an order online on ilop.com, you expressly acknowledge that you have read, understood, and accepted, and agree to comply with and be legally bound by the Terms of Service and the General Conditions of Sale set forth in this document (hereinafter also simply "General Conditions").

If you do not accept these terms, we invite you to refrain from using the site and its online sales services.

Online orders placed through this site are exclusively subject to the General Conditions of Sale set out below in this document, in the version in force at the time the order is placed, for all geographic areas from which orders can be placed and to which shipping services are active. Any other conditions proposed by the customer at the time of order are not valid unless expressly agreed to in writing by Eyeoo Srl.

You may request further information about our General Conditions by contacting Customer Service through our support channels.

1. Use of the Site

The General Conditions of the site govern the submission of purchase offers for products available on ilop.com exclusively by the “consumer” (hereinafter also: “user”) and the acceptance of these offers by Eyeoo S.r.l.

The site offers its services exclusively to the “consumer” who has reached the age of majority, in relation to normal consumption needs, i.e., any natural person acting for purposes not related to their commercial, entrepreneurial, or professional activity.

If you are not a “consumer,” we ask you to refrain from concluding commercial transactions on ilop.com.

Eyeoo Srl reserves the right to notify the user of any refusal to accept order proposals from subjects other than the “consumer,” or any order proposals suspected or identified as fraudulent or illegal activity.

Eyeoo S.r.l.’s services allow the user to search the site, view product pages, and submit purchase proposals by selecting from a broad electronic catalog. The site may also provide, at the user’s request, secondary services such as organizing delivery of one or more products to one of our partner stores, to fulfill a “try in store” request by the user.

2. Online Orders

The language available for concluding the contract on our site ilop.com is Italian.

The mere presentation of products on the site does not constitute a public offer but is an invitation for the consumer to make a purchase offer for one or more products.

By selecting one or more products on the site, adding them to the cart, and proceeding to checkout, the user electronically formalizes an order proposal to Eyeoo S.r.l.

Pursuant to Legislative Decree no. 70 of April 9, 2003, the site provides the user, before submitting an order proposal:

  • a summary of the commercial and contractual conditions applicable to the purchase order proposal;

  • the essential characteristics of each ordered product and the related price, including all applicable taxes;

  • the payment methods available;

  • the delivery methods and costs for the purchased products;

  • references, geographic address, and contact methods for Eyeoo S.r.l.

Information regarding the conditions and procedures for exercising the right of withdrawal and any costs for returning products (if applicable) are always available to the user. Submission of the order proposal to Eyeoo S.r.l. constitutes a binding purchase offer by the user.

Once the order proposal is sent, you will receive an automatic email from Eyeoo S.r.l., which does not constitute acceptance of your order proposal but serves as confirmation of receipt and a summary of the same.

The contract is concluded upon shipment of the goods, at the moment your order proposal is accepted by Eyeoo S.r.l. with confirmation by email. This email will contain links to the General Conditions and the summary document regarding the Right of Withdrawal. Only the products listed in the shipping confirmation email will be included in the contract between the user and Eyeoo S.r.l.

Order proposals are stored on our data platform for the time necessary to process the order and, in any case, in compliance with legal terms. You can access your order proposals online by visiting the “My Account” section.

Eyeoo S.r.l. may, without prior notice, refuse to accept your order proposals, for example: if there are no guarantees of solvency; if they are incomplete or incorrect; or due to unforeseen unavailability of the products. In case of non-acceptance, we will inform you by email that the contract is not concluded, specifying the reason for refusal.

If the products presented on ilop.com are no longer available or for sale at the time your order proposal is received or processed, we will promptly inform you (in any case, within thirty (30) days from the day following submission of your order proposal) of any unavailability. Eyeoo S.r.l. is not obliged to seek or source unavailable products from other suppliers. If payment has already been made, Eyeoo S.r.l. will refund without delay the amounts paid for unavailable products, and the sales contract will be considered terminated accordingly.

By submitting the order proposal, you confirm unconditional acceptance and agree to comply with these General Conditions and other information on ilop.com, such as our Privacy Policy and Withdrawal Information. If you disagree with any points in the General Conditions, please do not submit your purchase proposal on ilop.com.

3. Presentation of Products and Prices

Product detail pages present the essential characteristics of items for sale on the site. Please note that images and colors of products may not exactly correspond to the actual ones, due to the internet browser and monitor used by the user at the time of viewing. Slight variations (shapes, colors, etc.) between images and reality do not constitute a defect of conformity. Eyeoo S.r.l. will promptly correct any reported errors in product descriptions or presentations on its online showcases. Please send reports to hello@eye-oo.com.

Product availability: Eyeoo S.r.l. commits to regularly updating product availability on the site. However, it may happen that a product is “temporarily unavailable” due to unpredictable causes beyond Eyeoo S.r.l.’s control. In these cases, Eyeoo S.r.l. will act in accordance with point 2 of these General Conditions concerning “unforeseen unavailability of products.”

Product prices on the site are expressed in Euro (€) and include VAT at the rate provided by law. Prices may be updated. Simply adding a product to the cart does not fix the final sale price or guarantee no price changes. Price changes will not apply to orders already placed and confirmed by email.

Before submitting an order proposal, users are invited to verify the final sale price. If a recognizable error is detected in the price indication, either system-related or by Eyeoo S.r.l., or in the calculation of the amount requested at payment, Eyeoo S.r.l. reserves the unconditional right to refuse the order proposal and will contact the user to offer the possibility to resubmit the purchase proposal at the corrected price.

Periodically, Eyeoo S.r.l. may offer discounts and promotions on specific products. Conditions of such offers or promotions will be detailed on the site and valid for the indicated period. Discounts apply only to order proposals submitted by the user and accepted by Eyeoo S.r.l. Simply adding a product to the cart does not guarantee the application of any discount or promotion beyond the stated expiration date.

4. Payment Methods

When finalizing your order proposal, you may choose a payment method suitable for your needs from those offered during checkout:

  • Credit Card (Visa, MasterCard), via PayPal gateway

  • PayPal, for users registered with a PayPal ID

  • PayPal Express Checkout, for PayPal users, including those without ilop.com registration

The Express Checkout service is provided by PayPal and allows faster and easier payment without entering your data on Eyeoo S.r.l. PayPal Checkout is integrated into Eyeoo S.r.l.’s product pages and requires PayPal to transmit your contact and shipping details to Eyeoo S.r.l. If you do not accept this method, please do not use PayPal Checkout.

When paying by Credit Card, the information you provide (card number, expiration date, cardholder name, etc.) will not be stored or directly processed by Eyeoo S.r.l. These details will only be used to manage your purchase or, if applicable, for processing refunds in case of product returns following exercise of the right of withdrawal; or if necessary, to prevent or report violations or fraud by third parties on ilop.com to authorities.

The total amount displayed at the time of submitting the order proposal, including any shipping costs, will be charged to your PayPal account or Credit Card at the time of transaction for purchased products.

5. Shipping and Delivery

When completing your order proposal, you can choose home delivery or to pick up your order via “Click and Collect” at one of our partner stores (the pickup location can be selected among those offered by the system during checkout).

For “Click and Collect” orders, you may collect your purchased product free of charge, remembering to bring a paper or electronic copy of the shipping confirmation email for your order.

6. Right of Withdrawal

In accordance with Art. 52 of Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract concluded with Eyeoo S.r.l., without providing any reason, within 14 days from the day you received the product or products purchased.

The right of withdrawal is excluded (Art. 59 of Legislative Decree 206/2005) in the case you purchased products made to measure or clearly personalized; products that risk deteriorating or expiring rapidly; sealed products that cannot be returned for hygiene reasons or connected to health protection and have been opened after delivery.

The period to exercise the withdrawal expires after 14 days from the day you or a person designated by you, different from the delivery carrier, takes physical possession of the ordered product. In the case of a contract concerning multiple products ordered in the same order but delivered separately, the 14-day term starts from the day you take physical possession of the last delivered item. In the case of a contract concerning multiple products, you may proceed with a partial return, providing adequate notice to Eyeoo S.r.l. at the moment of exercising the right of withdrawal.

You may withdraw from the contract concluded with Eyeoo S.r.l. by giving written notice via email to servizioclienti@ilop.com or by postal mail, with a written communication addressed to:

eye-oo Return Service
via De’ Musei, 4
40124 Bologna (BO)
Italy

Eyeoo S.r.l. will send you confirmation by email of the receipt of your request to exercise the right of withdrawal, accepting the return or, otherwise, communicating the reasons for refusal.

If accepted, you must return the products to Eyeoo S.r.l. by entrusting them to an express courier (shipment with parcel tracking) within 14 days from the date of receipt of the confirmation email. Unless otherwise and expressly specified at the time of acceptance of the order proposal by Eyeoo S.r.l., the costs of returning the purchased products are borne by you.

Products must be returned in the same conditions as delivered, namely:

  • They must be returned in their original packaging, complete with all accessories, instructions for use, and documentation included in the packaging. In case of loss of the original packaging, you must, at your own care and expense, replace it;

  • They must not have been used or worn and must not show obvious signs of use, except those compatible with normal inspection or trial, or signs revealing use beyond what is necessary for a simple trial. They must not be in a state that prevents them from being resold;

  • They must not show breakage or tampering, must not be damaged or ruined, must not appear washed or cleaned;

  • The identification tag must still be attached to the products with the single-use seal, which is an integral part of the product.

If the returned product does not comply with the above description, or if an exception to the right of withdrawal applies, the withdrawal will have no effect.

The possibility to return products does not limit in any way the legal warranty that the customer is entitled to without reservation. The possibility to return products does not apply to orders made with a gift card.

7. Acceptance of Returns and Refunds

Eyeoo S.r.l. assumes no responsibility in case products are returned by mistake or if other unrelated items are forgotten inside the packages or products returned.

Once a return is received, Eyeoo S.r.l. staff will verify and ascertain that the returned products comply with the conditions and terms indicated in the previous paragraph.

If the right of withdrawal is exercised according to the indicated methods and terms, Eyeoo S.r.l. will notify you by email of the acceptance of the returned products and will refund, without undue delay and in any case within 14 days from the confirmation, the amounts due directly to the account or payment method (e.g., PayPal or credit card) used at the time of purchase. In the case of payments made by bank transfer, the refund will be made to the account used for payment. The refund will always be made to the person who made the payment.

If the terms are not met, due to delay in exercising the right of withdrawal or obvious damage to the returned product, you will not be entitled to a refund of amounts already paid to Eyeoo S.r.l.

In accordance with Art. 57, paragraph 2, of the Consumer Code, you are responsible for any decrease in the value of the products resulting from use other than that necessary to establish the nature, characteristics, and functioning. If failure to comply with the integrity terms described above is found, resulting in a decrease in the value of the returned products, you will not be entitled to a full refund of the amounts paid. A percentage equal to the estimated decrease in product value (from 10% to 90%) will be deducted from the amounts you paid, as communicated to you by Eyeoo S.r.l. via email.

In both cases described above, you will be notified by email of the non-acceptance of your return and you may choose, within 14 days, whether to recover the products in the state in which they were returned to Eyeoo S.r.l. (at your expense and according to the methods communicated to you) or if Eyeoo S.r.l. may retain the products, in addition to the sums already paid for their purchase.

8. Warranty pursuant to Legislative Decree 206/2005

If you are a consumer, i.e., a natural person acting for purposes unrelated to any professional, entrepreneurial, commercial, or craft activity, you benefit from the legal warranty for defects and non-conformities of products concerning consumer goods.

Eyeoo S.r.l. is responsible towards you for any defect of conformity present at the time of delivery and that manifests within two (2) years from delivery, or within the expiration date of the product, if shorter than two years. The warranty expires if the defect of conformity is not reported within two (2) months from the date you discovered it.

The defect of conformity must be communicated to Eyeoo S.r.l. by contacting Customer Service within the above terms. In case of confirmation of the defect of conformity, you are entitled to request repair or replacement of the product. If such remedies are impossible or excessively burdensome, you are entitled to a price reduction or contract termination (Art. 130 paragraphs 7, 8, and 9 of Legislative Decree 206/2005).

Contact lenses: it is agreed that any intolerance or subjective contraindication to the product does not constitute a defect of conformity. Non-conformity also does not include failure to correspond to the prescription of your ophthalmologist or optometrist.

If you encounter a problem you believe to be a defect of conformity, do not throw away the contact lenses; without product verification, it will no longer be possible to carry out necessary checks for detecting any defect of conformity.

If you are not a consumer, pursuant to Articles 1490 and following of the Civil Code, the warranty for defects of the sold item applies, which make it unsuitable for the intended use or appreciably diminish its value. According to these provisions, you must report any defects within eight (8) days of discovery, under penalty of forfeiture, and you are entitled to choose contract resolution or price reduction.

9. Applicable Law and Dispute Resolution

The General Conditions of Eyeoo S.r.l. are governed by Italian law, subject to mandatory European consumer protection regulations.

If a dispute arises with Eyeoo S.r.l., you may use RisolviOnline, an independent institutional conciliation service provided by the Arbitration Chamber of the Milan Chamber of Commerce (for more information on the RisolviOnline regulation, you can access RisolviOnline.com).

The European Commission provides a platform for dispute resolution (Reg. EU 2013/524), accessible online at: https://ec.europa.eu/consumers/odr/. Our email address for managing complaints on this platform is customercare@eye-oo.com.

Pursuant to Art. 66 bis of Legislative Decree 206/2005, if you are a Consumer, for all disputes related to the application of these General Conditions, territorial jurisdiction belongs to the Court of your residence or domicile.

If you are not a Consumer, all disputes regarding the application of these General Conditions fall under the jurisdiction of the Court of Bologna.

10. Operating Guarantees

Access to the website and online sales services of ilop.com is provided "as is," without any express or implied warranty for its accuracy or availability. Eyeoo S.r.l. cannot guarantee continuous, uninterrupted operation free from errors or malfunctions due to Internet access availability in various areas. The nature of Internet services may prevent ilop.com from being reachable and operating without suspensions, interruptions, or discontinuities, including those due to updates to the website and hosting servers. Whenever possible, Eyeoo S.r.l. will notify known interruptions.

Use of the service is at the user’s choice and risk: Eyeoo S.r.l. disclaims any liability for damages resulting from possible inaccessibility to services offered by the site or for damages caused by viruses, corrupted files, errors, omissions, content deletions, network problems, providers or telephone/telecommunication connections, unauthorized access, data alteration, or malfunctioning of the user’s electronic equipment.

Eyeoo S.r.l. has adopted organizational measures to provide accurate content at the publication date on ilop.com and for subsequent updates, not containing incorrect or outdated information. However, it assumes no responsibility toward users regarding the accuracy and completeness of data and content, except for willful misconduct or gross negligence and except as otherwise provided by law.

11. Responsibility

Accessing the ilop.com website, submitting order proposals, browsing the website pages, and communicating with Eyeoo S.r.l. are activities that you conduct exclusively for personal use, unrelated to any commercial, entrepreneurial, or professional activity. Eyeoo S.r.l. shall not be held responsible for any use of the website that does not comply with applicable laws, except for liability arising from intentional misconduct (dolo) or gross negligence.

You are solely responsible for safeguarding and properly using your personal information, including your website access credentials. Eyeoo S.r.l. disclaims all liability for any false information you provide, for entering incorrect data, or data relating to third parties without their explicit consent.

12. Intellectual Property

As a user, you are authorized to view the website and its contents only for legitimate use of ilop.com. The editorial content on the website, trademarks, product images, and any other materials published on the site are protected by intellectual property rights, whether created by Eyeoo S.r.l. or by other rights holders. Reproduction, in any manner or form, or reuse of website contents without express written consent from Eyeoo S.r.l. is prohibited.

Eyeoo S.r.l. is the exclusive owner of the registered logos and trademarks "Eyeoo S.r.l." and "ilop.com" and any other distinctive sign including the term "Eyeoo S.r.l.", including the domain name "ilop.com". All other logos and distinctive signs of products sold on ilop.com or featured in editorial articles published on the site, in any form or section, are registered trademarks of their respective owners and are displayed solely to identify and advertise those products.

Please note that unauthorized use of such trademarks is prohibited and may result in legal consequences.

13. Privacy Policy

Please carefully read our Privacy Policy, which applies both when you access ilop.com, browse the site, and use its services—even without making any purchase—as well as when you submit order proposals and receive their acceptance. The Privacy Policy is a document that helps you understand how Eyeoo S.r.l. collects, processes, and uses your personal data and the purposes for which such processing is carried out.

14. Updates and Customer Service

Eyeoo S.r.l. reserves the right to update these General Terms and Conditions of Sale and the Terms of Use of the website and services. Changes to the General Terms become effective as soon as they are published in this section. It is therefore recommended to periodically check the General Terms to consult the most recent and updated version.

Our General Terms and Conditions of Sale and Terms of Service can be consulted at any time by visiting this page. They may be saved from your browser and stored by you in PDF format.

Last update: June 12, 2023