If you're interested in a new model of prescription glasses or sunglasses that isn't yet available on our website, we may be able to assist you. Contact us via chat, email, or phone. To help us find the eyewear you're looking for, please provide the brand name, model number, and, if available, send us a photo. We will do our best to fulfill your request.

On every page of the website, you can click on the Store Locator icon, or you can browse the store pages from the main menu: you'll find the contact details for the store nearest to you. Our staff will be happy to assist you and provide phone support. Please note that some items sell out quickly, and availability is subject to change.

Absolutely yes! It's even better! Thanks to our TRY IN STORE service. Browse our website and you can choose the glasses you're interested in, have them delivered comfortably and for free to one of our stores, and only after trying them on, you can decide whether to buy them at the best price. Look for products with the TRY IN STORE button on our online store. There are many, of every style, from various brands, for every taste, and suitable for any need. Once you've found the sunglasses or frame you'd like to try, click the button to fill out the reservation form. Just enter your details, email, and phone contact. Our operators will get back to you as soon as possible to confirm the trial date.

"You can redeem our discount code received via email or assigned to you by simply entering it during checkout, before proceeding with payment. If you need assistance or want more information about discount codes, you can contact us by phone, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat.

You can complete your order payment using the method you prefer: Mastercard, Visa, or American Express credit cards, PayPal, Shop Pay, Apple Pay, or Google Pay. Please note that the transaction may not be charged immediately but when the order is accepted and processed. Advance bank transfer payment is also available. Cash on delivery is not accepted.

Your order processing begins promptly. For this reason, we recommend contacting us as soon as possible if you wish to change the delivery address or delivery method for an order that has already been confirmed. In case of an order being delivered to an incorrect address, please contact us after the first unsuccessful delivery attempt. We will reschedule a new delivery attempt to the updated address, if it is within the same province.

To cancel an order you have just placed, you can simply contact us by phone, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat. We will do our best to respond to your request quickly. Please note that our system is designed to process orders quickly, so we recommend notifying us of any changes as soon as possible. Once an order is being processed and shipped from one of our logistics centers, we cannot guarantee that it can be canceled.

After placing an order and receiving payment approval, you will automatically receive a confirmation email. If you do not receive this confirmation email within 5 minutes, please check your email client's spam folder. If you still haven't received it, please contact us via chat, email, or phone. We will verify your email address and resend the confirmation.

If something about the product you purchased is not exactly as expected, or if you've simply changed your mind, you have 14 days to return or exchange your item. Please refer to our Return and Refund Policy for all the details on how to return or exchange the product you purchased and received at home.

To start your return request, click the link below.
RETURN FORM

Or, please contact our Customer Care team by phone, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email, providing your order number and the reason for the return request. We will guide you through each step and provide you with a pre-filled return label. Any item returned without our authorization or without the return label we provide will not be eligible for a refund. Items must be returned within 10 days of receiving the return label. Please ensure you return the item promptly to avoid delays in processing your refund.

Certainly! Your satisfaction is our priority. If the glasses are not perfect for you, or if you find them unsuitable in terms of style or fit, please refer to our Return and Refund Policy for all the details on how to return or exchange the product you purchased and received at home.

If you haven't received the return label after requesting it from our Customer Service, there may be several reasons. We recommend first checking your email, including the Spam folder, as sometimes these messages are marked as unwanted by service providers. Alternatively, try reaching out to us again, as we might have used an incorrect email address. In some cases, the return request might not have been deemed eligible.

Usually, you will receive the refund confirmation within 14 days of the return shipment and its delivery to one of our locations. Please note that each returned item is checked and verified by our staff, who will either accept the product or report any potential issues that would make it ineligible for a refund. In the event of a positive outcome, the refund will be processed using the same payment method you used for the purchase.

Yes, the data you provide when you contact us or place an online order is safe. We use the best industry standards to ensure your privacy is protected. In the case of payment by Credit Card, the information you provide, such as the credit card number, expiration date, cardholder name, etc., will not be stored or processed directly on our servers, but will be handled by the security protocols of the payment gateways.

The products we send are carefully inspected and photographed before leaving our logistics centers. Therefore, it is highly unlikely that the product you receive will not be in perfect condition. However, mistakes can happen or defects may not be visible. Any defects in the received product should be reported to us as quickly as possible. In the case of a report, we may ask you to provide video or photographic support, along with the submission of a complaint. For further information, please contact our Customer Care team by phone, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or by email, providing the order number and the reason for your request.

Being able to reach you by phone is important. If we notice an issue with your email address or shipping address, we will contact you promptly to obtain the correct information. Your phone number may be useful to the courier at the time of delivery. If you would like to know how we handle your personal information, please refer to our Privacy Policy.

In our online catalog, we regularly publish and update the actual availability of items based on our inventory. Generally, if a model is not immediately available for purchase, it means it is out of stock, either temporarily or permanently. For more information, we recommend filling out the 'NOTIFY ME' form found on the product page, providing your name, email address, phone number, and the reason for your request. One of our representatives will verify the product's availability and if it can be ordered for you, and will respond to you as soon as possible.

Certainly! We will be happy to process your gift wrapping request. For more information, please contact our Customer Care via Live Chat while placing your order, or by phone, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, providing the order number for which you are requesting gift wrapping.