After-sales

Support Beyond Purchase

Your vision always comes first

At ILOP Optics, customer care doesn’t end with the delivery of the product: our commitment continues over time thanks to a comprehensive after-sales service designed to provide you with ongoing support, convenience, and peace of mind.

A service designed to support you with continuity and care

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Assistance and Maintenance

We are always available for:

  • Adjustment and fitting of glasses over time (temple arms, nose pads, alignment)
  • Professional ultrasonic cleaning of lenses and frames
  • Inspection of lenses and frames to prevent damage or breakage
  • Quick replacements in case of defects or issues






We periodically remind you when it’s time to:

  • Check your vision to ensure your prescription is always up to date
  • Assess the condition of your contact lenses, especially with prolonged use or special applications
  • Update your visual aid if new solutions better suited to you become available

Follow-up

Periodic reminders

FAQ

We recommend an annual eye check, or every 6 months if there are changes in your vision or discomfort.

Yes! We offer professional cleaning services even for glasses purchased elsewhere.

You can visit one of our centers: we repair small breaks on the spot when possible, or we will offer you an alternative solution.

The standard warranty is 24 months for manufacturing defects. For accidental damage, it is possible to activate dedicated insurance plans.

You will receive a message or a call from our staff to remind you when it’s time for a check-up or an inspection of your visual aid.

Sure! You can use our contact form or call your nearest ILOP store directly to book an appointment.

Need support?

Contact your nearest ILOP Optical Center for after-sales support, to book a check-up, or simply for personalized advice.